Terms & Conditions

This website is the property of Arun Estate Agencies Ltd., [Arun Estates] St. Leonard's House, North Street, Horsham, West Sussex, RH12 1RJ and by visiting this website you agree that you consent to be bound by the following terms and conditions.

These terms and conditions only cover the website of Arun Estates and its subsidiary brand names. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control.

Arun Estates own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use of reproduction of the material or content is strictly prohibited.

You may not create any link to, or frame, this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.


We reserve the right to make changes to our website, policies and these terms and conditions at any time. You should therefore check these terms and conditions for any such changes whenever you visit the website.

We take reasonable care to ensure that the information contained on this website is accurate. However, we make no warranties, whether express or implied, in relation to its accuracy.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the website.

£1000 online agent offer

A fee contribution of up to £1,000 (including VAT) will apply if all of the following circumstances are met:

  • You are currently on the market with an online agent and have already made payment to them or will be due to make payment to them upon withdrawal of your property.
  • You instruct Douglas Allen’s recommended conveyancing panel firm at the point of instructing Douglas Allen to market your property and if a sale is agreed with Douglas Allen continue to use the conveyancing firm until your sale completes.
  • If successful completion of your sale through Douglas Allen has taken place and our fees have been paid.

Douglas Allen must be instructed as Sole Selling Rights Agents for the marketing of your property in accordance with the Terms & Conditions of our separate Sole Selling Rights Agreement.

Before entering into a Sole Selling Rights Agreement, we normally ask sellers to withdraw from all other agents to avoid having to pay more than one fee. However, if you have a deferred payment arrangement with your online agent, withdrawal from them would trigger your liability to pay their deferred fee immediately. We therefore advise for your benefit that you do not withdraw from your online agent in the knowledge that Douglas Allen will provide a fee contribution of up to £1,000.00 including VAT in accordance with the Terms & Conditions of our Online Agent Agency Agreement, thereby ensuring that you will not pay two full fees. If you sell to a buyer introduced by your online agent, you understand and agree that you will still have to pay Douglas Allen’s fee in accordance with this Sole Selling Rights agreement. If you have already paid your online agent, you must withdraw from them with immediate effect. If you have committed to an exclusive marketing period with any other agent, you must properly terminate their agreement before instructing Douglas Allen to prevent the risk of having to pay two fees.

If you remain on the market with your online agent, they must market your property at the same asking price as Douglas Allen and you agree to instruct them to amend their asking price if necessary to achieve this.

Proof of the amount paid to the online agent and the date on which payment was made must be provided by way of a receipted invoice on the agent’s headed paper.

The contribution payment will not exceed the online agent’s fees and will be limited to a maximum of £1,000.00 including VAT.

Douglas Allen’s commission fee must be paid in full upon completion of the sale before the contribution payment will be made.

The contribution payment will be made by cheque which will be available for collection from the selling office within 14 days of receipt of payment of our commission fee. In the event that you are unable to attend the selling office (i.e. relocation), it will be posted to the forwarding address you have provided.

Douglas Allen Self Pawtrait Competition

No purchase is necessary to enter this competition, however it is subject to strict entry requirements. Please read the terms below carefully:

The competition is organised by Arun Estates Agencies LTD (Arun) whose registered office is at St Leonards House, North Street, Horsham, West Sussex RH12 1RJ

The competition is open to all UK residents (participants) aged 18 or over, but not to employees of Arun or anyone else professionally associated with this competition.

All entrants participate entirely at their own risk. It is imperative that you do not break the law or risk your safety by accessing dangerous areas, public highways or private property in the process of obtaining a photograph. Arun estates will not accept liability for any personal injury or accident arising from taking part in this competition.

Photographs must be taken from public land so as not to intrude on private property.

Photographs must only feature the board and the participants face. Photographs which include house numbers, or motor vehicle number plates will not be eligible to enter this competition.

The first Entry Period will open on 14th May 2022 at 9.00 and close on 30th June 2022 23.59. After this date no further entries to the competition will be considered.

Only one entry is permitted per person.

Entries on behalf of another person or joint entries will not be accepted.

Arun take no responsibility for entries that are lost, delayed or otherwise do not reach us for any reason.

All participants MUST take individual photographs with each of our FIVE Douglas Allen boards to be eligible to enter the competition.

All photographs MUST be uploaded with #DASelfpawtrait hashtag and tag @douglasallenea across social media platforms.

Participant MUST email all 5 pictures to social@douglasallen.co.uk upon request by Arun Estates Marketing.

The prize is a £100 gift voucher and is non-transferable, non-refundable and there are no cash alternatives.

The competition will be judged by Aldo Sotgiu, Group Managing Director of Arun Estates.

The prize winner will be contacted directly via messenger. By entering this competition via social media you consent to us contacting you by this method.

The prize winner must provide us with a contact telephone number and postal address for delivery of the prize within 28 days of our notification. If this is not provided within 28 days, Arun Estates reserve the right to withdraw the prize from the winner and select a replacement winner.

Whilst entrants retain the Copyright to their work, they licence Arun Estates to use images for advertising, marketing and promotional purposes. Our designers reserve the right to enhance or edit the quality of images as necessary for this purpose.

Arun Estates reserves the right in its absolute discretion to cancel the competition and/or the prize where circumstances outside of Arun Estates control (including any acts or omissions from any third parties) would prevent Arun Estates from being able to deliver the prize.

Arun Estates reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, Act of God, actual or anticipated breach of any applicable law or regulation or any other event outside of our control. Any changes will be effective immediately from posting on our webpage and entrant will be notified as soon as possible.

All participants agree to take part in publicity for the promotion, as reasonably requested by Arun Estates, including the prize winners being announced on the Douglas Allen Facebook, Twitter and Instagram channels as well as the winner’s video being shared on these channels. After the prize winner has been notified, Arun Estates will announce this on social media and any of the other marketing channels they use. This includes any website(s) operated by Arun Estates and other social media applications.

The decision of Arun Estates is final and binding in all matters relating to this competition.

For any information or enquiries about this competition or the terms and conditions relating to this competition please contact social@douglasallen.co.uk.

These Terms shall be governed and construed in accordance with English Law and any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, Twitter or Instagram.