Why Sell With Douglas Allen
Putting you first
How can I be reassured that you are going to listen to my requirements and help make my moving process as pleasant as possible?
We work hard at Douglas Allen to ensure our clients consistently receive the highest possible level of customer service and are committed to keeping them informed of their property’s progress throughout the entire selling process.
By closely listening to our clients’ specific requirements we are able to give their property increased exposure across a variety of effective channels in order to find a suitable buyer and to achieve the best possible price.
To gain a better understanding of the services we can offer you, please read through the following frequently asked questions.
Moving home can be a complicated process and we are aware that you want an estate agent that you can rely on to help you understand how each stage of the process works. At Douglas Allen we regularly keep you updated with each and every development, explaining the steps involved and work hard to ensure an effortless selling process.
Our experienced staff are dedicated to getting you the very best deal possible for your property and are always available to converse should you require any assistance, or need any relevant advice on the sale of your home.
We ensure that your property is always presented to potential buyers in an impartial and jargon-free manner. This allows potential buyers to see your property for what it is, rather than worrying about the things they may not fully understand.
Honest and Reliable
How do I know that you are actively trying to sell my property and that the information you’re giving me is honest and reliable?
It is important to us at Douglas Allen that our customers can trust us to successfully find a buyer for their property and assist them with the transaction.
We ensure that all of our staff are customer service trained and are consistently prepared to offer friendly, knowledgeable and honest information to our clients. They are trained to put the customer first, are committed to providing the best help and advice to our customers and to aid them through the selling process.
Our staff are also experts regarding the local area and are in a position to advise potential buyers upon local transport links and schools, for example. This allows potential buyers to evaluate the area’s prospects for them and, quite often, their family.
At Douglas Allen we provide every customer with a dedicated customer relations team, comply with all estate agency property laws and regulations, provide our staff with award-winning training and development, reward staff for outstanding customer service and ensure all of customer questionnaires are monitored by senior staff.
Always There to Help
How am I able to keep informed of the progress of my move, especially while I am busy and during closed hours?
It is often the case that our customers have limited time due to busy schedules, so we endeavour to be available for assistance at more suitable times.
Our customers are able to contact us through a variety of different channels and, due to the rapid growth in technology over recent years, we are now accessible via several media streams.
We also keep our customers updated via a fortnightly e-mail that informs them of any developments in the sale of their property. It also includes details on its online performance across the many top UK Property websites we use, so that our customers can see just how exposed their property is to the wider marketplace.
We also give our buyers the option to receive SMS and e-mail alerts on the latest properties on the market, and they can tailor those alerts to suit their own requirements. This means only serious buyers are matched to your property.
Our Douglas Allen branches are also open beyond normal working hours so that our busy customers have more options available to them should they need to speak with us directly, either via telephone or in person.
At Douglas Allen we:
- Are open to you beyond normal working hours.
- Mail a full fortnightly report on all progress concerning your home including internet activity.
- Aim to qualify potential buyers on application to avoid inconvenience
- Ensure you and potential buyers are constantly updated through text alerts, email messages, telephone calls, letters and reports.
How do I know that my property is being marketed properly and how many people will be able to see it?
Douglas Allen is one of the largest independent estate agents in the South East of England and London areas and, in order to reach as many people in that area as possible, we invest heavily on advertising in newspapers and online.
As well as being part of a robust network of over 100 High Street branches, we are able to attract an ever-increasing amount of interest in your property through our online marketing strategies.
We will list your property on the UK’s top property websites, such as Rightmove and Zoopla, which results in over 14 million potential online buyers being exposed to your property every month.
By spending so much time and effort in marketing your property, we are able to achieve a better service for you and give you further reassurance that your home is in safe and capable hands.
We also provide you with your own personalised tracking facility for our website, as well as offering a fully comprehensive service that includes sale purchase, mortgage, survey and conveyancing.
Get the Best Deal
How do I know that I am getting the best deal, particularly when I am close to finding a buyer for my property?
At Douglas Allen we train our staff on how to negotiate the best price for your property and can be trusted to do so on your behalf.
In order to improve our customers’ experience with Douglas Allen we monitor customer feedback and use it to develop both the company and our staff.
At Douglas Allen we:
- Ensure our staff are qualified and trusted to negotiate the best possible deal for your property.
- Provide consistent advice and assistance throughout your transaction.
- Listen to customer feedback and use it to improve the services we provide you.