What To Expect
Compliance with the Data Protection Act ensures your personal information is kept private and confidential by Douglas Allen at all times, but you will always be free to access your records.
A Hassle-free Service!
To ensure you receive the best possible experience with Mortgage Matters Direct, we ensure you are dealt with individually and are given the highest level of care and attention. We feel that it is important to ensure each of our clients are treated individually.
However, should you experience any problems with our service, we do have our own complaints procedure that will try and rectify the issue.
If you feel the need to complain about any of our services, then you must contact our Complaints Coordinator immediately to inform them of your concern. You can do this by telephone, e-mail or in writing.
If we fail to deal satisfactorily with your complaint, then we will be happy to direct your complaint to an appropriate ombudsman.
Peace of Mind
Should we fail to meet our obligations, then you may be entitled to compensation through the Financial Services Compensations Scheme (FSCS), which can pay up to £48,000 in some cases. Visit the FSCS website to learn more.
We also comply with the strict regulations and code of practice for intermediaries advising clients on non-investment life insurance contracts, established by the Associated of British Insurers (ABI), of which we are members.
We obtain our property insurance and payment protection products through Towergate and St. Andrews respectively, and Legal & General provide us with the best non-investment protection products.
Help with Mortgages for Investment Properties
Mortgage Matters Direct has extensive experience in the investment property industry, both in the UK and Worldwide, and can assist you with any financial commitments you may be considering.
However, our standard terms and conditions differ from those required for mortgages for property investment, so we advise you ask for relevant terms of business should you be searching to secure a mortgage for an investment property.
Use our Mortgage calculator to estimate what your mortgage payments could be.