Richard, Senior Customer Services Manager

In this section

I manage the Central Sales Team

We ensure that our customers receive the help they require when calling our residential offices and work together with the offices to make sure requests for valuations are followed up and our team of DEA’s are booked in promptly to meet with our customers.

Douglas Allen has been very good to me throughout my career. I joined the company in 1986 as a Trainee Sales Advisor and worked my way up through the ranks to become Branch Manager in four years. After working in Training and Development focusing on management development, I then moved to manage the Central Sales Team.

I’m proud to work for Douglas Allen and feel very privileged to have been with the company for so long. We have a Premier League management team and a very strong structure. We all support each other and I like the focus on results and targets because it helps measure our success.

I’ve been recognised and rewarded for my hard work with awards and promotions.

Douglas Allen is a top level professional company that looks after its employees

I feel very well supported by the company and I thoroughly enjoy my job. Importantly, it’s a two way relationship; the company knows that I give everything when I’m here and so when I was taken into hospital once, the company couldn’t have been more supportive or understanding.

There is a lot of charity work both individually and collectively including the annual Children's Awards. We feel it is important to give something back and support and encourage each other to get involved in the company’s charitable causes supporting children in difficult circumstances. My training at Douglas Allen has also helped me outside of work in my role as a qualified football coach.

Our Customer Services Manager at his desk
Richard leading a training session
Taking a call from a client
Answering a question from a colleague
Working in our call centre
Our Customer Services Manager at his desk
Richard leading a training session
Taking a call from a client
Answering a question from a colleague
Working in our call centre

At Douglas Allen we're passionate about the development of our staff