Admin and Support Services

Looking for a role in administration or to join one of our central departments?

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What our staff say

See what our staff say about their fantastic career opportunities and training working at Douglas Allen

Central Sales Team

Based in our Frindsbury office your role is to act as a “virtual branch”. You will be required to take inbound calls from customers and deal with these calls as if you were working in a high street estate agency branch. Enquiries are varied and you will have full training to enable you to help customers with their house move and provision of other support services by using our central computerised system which is linked to our branches.

Meet Richard, Senior Business Development Manager

"I manage the Central Sales Team. We ensure that our customers receive the help they require when calling our residential offices and work together with the offices to make sure requests for valuations are followed up and our team of DEA’s are booked in promptly to meet with our customers."

"Douglas Allen has been very good to me throughout my career. I joined the company in 1986 as a Trainee Sales Advisor and worked my way up through the ranks to become Branch Manager in four years. After working in Training and Development focusing on management development, I then moved to manage the Central Sales Team."

"I’m proud to work for Douglas Allen and feel very privileged to have been with the company for so long. We have a Premier League management team and a very strong structure. We all support each other and I like the focus on results and targets because it helps measure our success."

Richard, Senior Business Development Manager

Sales Progressor

Once an offer is made on a property, our sales progressors step in to take the strain away from our clients. They deal with all aspects of the property sale from acceptance to exchange and completion. You will liaise with solicitors, other estate agents, clients and other people in the chain, keeping on top of everything at all times.

Our progressors have great listening skills and are used to dealing with many enquiries in the course of a day. They work to many deadlines, have great customer service skills and have the ability to get the job done. A great challenge.

Branch Secretary

We have full and part-time secretaries based in all of our branches to undertake this crucial role. Central to this role are our internal computerised systems and procedures from which our centralised mail-merges, mail-outs and all property brochures are created.

Much of the work includes the layout and typing up of our property brochures which are key to our marketing success, so it is essential that you have 50wpm audio experience, together with a real eye for detail and a sense of pride in your work. Working closely with your Branch Manager you will also be responsible for other general administration tasks and responsibilities.

An organised and methodical mind is essential, as is the ability to work at pace as your office will be busy!

Area Secretaries and PAs

Many of our Area Secretaries/PAs and Head Office staff have been promoted from within the company to work for one of the Senior Directors or Managing Director. The ability to multi-task and excellent time management is required when working for our senior team, together with having excellent typing skills and diary management.

Customer Services

We support our branch based Mortgage Advisors by providing a full administrative client support service. So, once a mortgage application has been submitted, our team of customer advisors telephone our clients to introduce themselves as a first point of contact. This means we are fully available when our clients need us most and we are there to help them every step of the way. Typically our current team has come from a background within banking or mortgage brokerage but training is provided so if you have good general administration, communication and organisational skills, this may be the job for you.

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