Welcome to our Training Academy
If you are new to estate agency we would love to hear from you. Our unique award winning training academy will provide you with all the skills and support you need to start your new career and then continue to develop you ready for the next promotional opportunity.Apply now
Our guide to the Academy
Week 1 - Core Skills Training
It’s important to us that you feel equipped and ready to help our customers with their dream move, therefore this week is spent in our purpose built training centre working with our exceptional trainers. Their aim by the end of the week is to ensure you possess the core skills required to become a professional and successful estate agent.
During the week our energised and practical sessions will cover:
- What makes a successful estate agent
- Identifying sales opportunities
- Selling and closing skills
- The role of an estate agent in helping people buy their dream home
- Customer Service and out-passioning our competition (The Arun Way)
- Company standards and expectations
- Familiarisation of the buying and selling process from start to finish
- Industry compliance
Week 1 interviews
Don’t just take our word for it, let some of our former trainees share their first hand experiences.
Week 2 – Live Customer Interaction
You will then get the opportunity to use the techniques shared and practiced with your trainer in the classroom the previous week, directly with our customers over the phone in a live environment over two full days with our trainers on hand to support you.
You will then be ready to start work in your assigned office. Support will continue to be at hand from your colleagues and Manager. Plus you will receive regular visits from our experienced Field Trainers who are just a phone call away.
Week 6 – Next Steps
You will then return to the training centre to take your learning to the next level, focusing on personal objectives that you want to set yourself moving forward and refining your estate agency skills.
Week 6 interviews
Month 3 – 6
Support from your field trainers continues out in branch and your Operational Director will meet with you both at month 3 and 6 to discuss progress and your aspirations. Your success is important to us so these meetings will continue quarterly to ensure that we swiftly identify when you are ready for the next stage of your development and training with the company.
Our first choice is always to promote from within so our aim is to ensure you are ready for the next exciting challenge in your career with us.
What we look for in a Training Academy candidate
- Positivity and enthusiasm
- Passion and a drive to achieve
- Persistence and resilience
- Honesty and integrity
- A desire to deliver exceptional customer service
A word from Jon Holden
Regional Managing Director
"As a company we understand the value of investing in our team members from the very first day and continually throughout their careers. I’m amazingly proud of our on-going training programmes, which allow our staff to constantly develop and hone their skills, as I’ve seen others stay still and not make this swift progression outside of Douglas Allen."
We employ over a thousand members of staff
Of our staff are proud to work for us*
Are satisfied with the quality of our training*
Award winning training for new and experienced staff
*Taken from our company wide 8th annual staff engagement survey held anonymously in December 2016.